We started this because too many small business owners either overpay for a website they didn't understand, or give up and go without one entirely. The technical side — domains, hosting, DNS, email — is genuinely confusing if it's not your job, and most web design services either assume you already know it or charge extra to explain it.
We do it differently: every project includes the setup work, explained in plain language, with one person handling it from the first conversation to the finished site.